Yado Help Center
Everything you need to run your property on Yado
Quick start guides for every role, plus answers to the questions we hear most from owners, front desk staff and housekeepers.
Quick start guides
Pick your role below. Each guide walks through exactly what you'll see when you log in.
Owner
Set up your property, add rooms, invite staff, and configure your settings from scratch.
Read the owner guide → Front DeskRun the daily room grid, assign cleans and fixes, and handle guest requests.
Read the front desk guide → HousekeeperSee your assigned rooms, mark them done, and add notes or photos as you go.
Read the housekeeper guide →Add-on modules
Optional extras that aren't part of every property — get in touch if you'd like one enabled for yours.
Popular questions
- How do I invite a new staff member?
- What do the different room colours mean?
- Can I undo a room that was marked done by mistake?
- Why does my timezone setting matter?
- I manage more than one property — how do I switch between them?
- I forgot my password — how do I get back in?
- How do I get the Timeclock add-on enabled?
Still stuck?
If you can't find what you need above, send us a message and we'll get back to you as soon as we can.