Frequently asked questions

On the sign-in page, click Forgot password? and enter your email address. If it matches an account, you'll get a reset link by email — this is fully self-serve, so you don't need to wait on anyone. For security, the reset link is single-use and expires after an hour. If you request several resets in a short window, you may be asked to wait before requesting another. Using the link signs you out of any other active sessions, so you'll need to sign back in afterward.

Accounts are created by invitation only — you can't self-register from the sign-in page. An owner or administrator sends you an invite link tied to your email and role, and following it takes you straight to a short registration form to set your name and password.

Housekeeper sees only the rooms scheduled for service that are assigned to them, or unassigned. Front Desk and Supervisor see the full grid, can assign work to any room, and can revert any completed room. Administrator additionally has access to the Admin Panel — rooms, staff, settings and reports. An Owner is an administrator with a couple of extra abilities, mainly around granting other administrators access and managing multiple properties.

Yes — from your account menu, open My account to update your name, email, or password.

Each card's colour reflects its current status: Grey (faded) — nothing scheduled yet today. Blue — assigned for a clean. Light blue — assigned for a fix (a quick touch-up rather than a full clean). Slate grey — guest declined service. Black — Do Not Disturb. Green — done; check the status label on the card for the specific outcome (cleaned, or flagged dirty/damaged).

Yes. Open the room and use the revert option. Housekeepers can revert a room they completed themselves, as long as it's still the same day. Front Desk and Supervisors can revert any room marked done that day — not just their own — which covers the common case of a housekeeper forgetting to update their own app before finishing a shift.

Up to 7 days ahead. Tap the date at the top of the grid to open a date picker — this is useful for pre-scheduling cleans and fixes ahead of known arrivals so they're ready to go the moment that day starts.

Yes, there's no limit on how far back you can look — use the same date picker at the top of the grid. Administrators also have a Reports tab in the Admin Panel for a day-by-day summary view.

Clean is a full room service. Fix is a lighter touch-up — for example a same-stay guest who just needs fresh towels or a quick tidy rather than a full turnover clean. Front Desk assigns whichever applies when they set up the room for the day.

It updates on its own — the grid checks for changes automatically every 30 seconds, so if a teammate updates a room, you'll see it without needing to reload the page. It also refreshes immediately if you switch back to the tab after being away.

From the Admin Panel's Staff tab, click Invite staff, enter their email, and pick a role. A one-time link is generated (valid 7 days) with a Copy link button — send it to them however's easiest. They follow the link to set their own password and are in immediately.

No. Every pending invite sits in the Pending invites list on the Staff tab, each with its own Copy link button, so you can retrieve it any time before it's used or expires.

Yes — find it in the Pending invites list and use Revoke. Once revoked, the link stops working even if the person still has it.

From the Staff tab, click on the staff member to open their settings — role and active status can both be changed there. Deactivating someone keeps their history intact but removes their ability to sign in.

Each property has a maximum staff count. If you're at your limit, the Staff tab will let you know — contact us if you need that raised for your property.

No — the Admin Panel (Rooms, Staff, Settings, Reports tabs) is only available to Administrators and Owners. Front Desk and Housekeeper accounts only see the room grid and their own account settings.

Your property's timezone determines which calendar date a room's activity gets recorded under. If it's set incorrectly, rooms can appear on the wrong day — for example showing up under yesterday's grid instead of today's, or vice versa, near midnight. You'll find it on the Settings tab, with the current UTC offset shown next to each option and a live current-time preview so you can confirm you've picked the right one before saving.

Yes, but change it at the start of a day rather than partway through — switching mid-day can shift which day's activity that day's records land under.

It's purely a display preference for how room cards lay out on the grid — either filling row by row, or column by column. It doesn't change any data, just the reading order.

Settings tab, in the Admin Panel. It updates everywhere the property name appears, including staff-facing screens.

If you have access to more than one property, a Switch Property option appears in your account menu. This is available to any role with access to more than one property, not just owners — so staff who split time between locations get it too.

Yes. From the Staff tab, open a staff member's Properties button (shown once you have more than one property) to grant or revoke access to each property individually, with a role set per property. Each property still counts them against its own staff limit.

Yes — if you're being set up on a second property, we'll use the same email address so it's added to your existing account rather than creating a separate one.

A regular note is a general comment on a room, visible to whoever opens it. A desk note is specifically for front desk to leave instructions for housekeeping — it shows as a banner at the top of the room's detail view and adds a small icon on the grid card, so it's hard to miss.

Open the room and use the photo option — it opens your device's camera directly rather than your photo library, so it's a quick in-the-moment capture, useful for documenting damage before you leave the room.

These are quick indicators Front Desk can set on a room before it's serviced: Checked out (guest has left), Priority clean (needs attention ahead of other rooms), and Late checkout (guest has a later checkout time). They help housekeeping prioritise their list and disappear once the room is marked done, replaced by its completion status.

Timeclock isn't part of every Yado property by default — it's an add-on. Contact us through the contact form and we'll get it turned on. Nothing about your existing rooms, staff, or settings changes when it's enabled; it's purely additive.

Enabling the add-on for your property doesn't switch it on for anyone automatically. From the Admin Panel's Staff tab, a Timeclock column appears once the add-on is on — tick the box for each staff member who needs it. It's off by default for everyone, even after the property itself has the add-on.

Anyone with Timeclock enabled gets a Timeclock entry in their account menu, plus a small status badge on their main grid screen — both link to a page with a single press-and-hold button. Holding it (rather than a quick tap) starts or ends their shift; this is deliberate, so an accidental tap can't start or stop a shift by mistake.

A shift still open after 12 hours is flagged on the Timeclock Review page for a supervisor to look at — this doesn't penalise a genuine long or double shift, it's just a nudge to check. If it's still open after 24 hours, the system force-closes it automatically and marks it as auto-closed, so it can't sit open indefinitely.

Yes — from the Timeclock Review page, supervisors and above can edit any punch, or add one that was missed entirely (for a forgotten clock-in someone reports verbally). Every change is logged with the old value, new value, who made it, and when.

Yes, from the same review page — this is a soft delete, so the entry disappears from reviews, exports, and the staff member's own hours, but the record itself isn't destroyed, and the deletion is logged the same as any other change.

It's entirely optional and configured per property from the Settings tab — round to the nearest 5, 10 or 15 minutes, or leave it off. Rounding only affects what's displayed and totalled; the exact punched time is always kept on file underneath.

No — staff only ever see their own hours, on their own Timeclock page. Viewing everyone's hours is limited to Supervisors and above, via the Timeclock Review page.

Yes. A punch is recorded against whichever property it happened at, but hours stay unified across all of a staff member's properties on their own Timeclock page. Since the add-on can be enabled on some of your properties and not others, you switch Timeclock on per property for a multi-property staff member from their Properties button on the Staff tab.

Try rotating your device or reloading the page. If a specific browser consistently shows misaligned cards, let us know via the contact form with the device and browser you're using.

Double check you're using the email address the invite was sent to — accounts are tied to that address. If it's definitely correct, use Forgot password? to reset it rather than guessing further; repeated failed attempts can temporarily lock the reset flow for security.

Invite links are single-use and expire after 7 days. Ask whoever invited you (your property's owner or an administrator) to send a fresh one from the Staff tab.

The grid syncs automatically about every 30 seconds, so there can be a brief delay. If it's been longer than that, try switching away from the tab and back, which triggers an immediate refresh — or reload the page.

Reach out via the contact form and we'll help directly — and likely add the answer here for the next person.